Return and refund policy

Returns and Refunds

At The Christman Company, we want every customer to feel comfortable placing an order. The following terms explain when an item may be returned, how to request authorization, and when an approved refund will be issued.

1. Return Window

A return request must be submitted within 30 days of receiving your order.

To qualify, the product must:

Remain unused and unworn
Be returned in the condition in which it arrived
Include all original labels, accessories, and components
Be placed in its original packaging
Be accompanied by an order confirmation or other proof of purchase

Products showing signs of use, damage caused after delivery, or missing parts may not qualify for a refund.

2. Requesting a Return

Before sending anything back, email our customer care team at service@zpinerrb.asia.

Please provide:

Your full name
Order number
The item you wish to return
A brief explanation of the return request
Photographs, if the product is damaged, defective, or incorrect

If the request is accepted, we will provide return authorization, the applicable return destination, and instructions for preparing the parcel. A prepaid shipping label will be supplied when the return qualifies under our policy.

Packages mailed without prior approval may be refused and may not qualify for reimbursement.

3. Incorrect, Defective, or Damaged Products

Please examine your purchase shortly after delivery. If you receive the wrong item or discover that it arrived damaged or defective, notify us as soon as possible.

Include clear photographs of the product, outer packaging, and shipping label. Our team will review the information and determine the appropriate solution, which may include a replacement or refund.

4. Products That Cannot Be Returned

For health, safety, legal, or practical reasons, returns may not be accepted for:

Food, plants, flowers, and other perishable products
Customized, personalized, or made-to-order merchandise
Opened beauty, hygiene, or personal-care products
Flammable substances, gases, chemicals, or hazardous materials
Gift cards
Final-sale or clearance merchandise, except where required by law
Items damaged through misuse or improper handling

Original delivery charges are generally non-refundable unless the return resulted from our error or the product arrived defective.

5. Exchanges

We do not process direct product exchanges in every case. The simplest method is to return the eligible original item and, after the return has been approved, place a separate order for the preferred product.

This allows the new purchase to be processed without waiting for the complete return inspection.

6. European Union Withdrawal Rights

Customers whose orders are delivered within the European Union may have the legal right to withdraw from an eligible purchase within 14 days of delivery, without providing a reason.

Returned merchandise must remain unused, complete, and in its original packaging. Proof of purchase is required. Statutory exceptions may apply to personalized, perishable, sealed hygiene, and other excluded products.

Nothing in this policy limits consumer rights that cannot legally be waived.

7. Refund Processing

After an authorized return reaches the designated facility, it will be inspected. We will then email you to confirm whether the refund has been approved or declined.

Approved refunds will be:

Returned to the original payment method
Submitted for processing within approximately 10 business days
Issued for the eligible purchase amount according to this policy

Banks and payment providers may require additional time to display the credit on your account. If 15 business days have passed since receiving refund approval and the credit has not appeared, contact us for assistance.

8. Return Destination

Do not mail a product to the address below—or to any other location—until you have received return authorization and shipping instructions from us.

The Christman Company
208 N Capitol Ave
Lansing, MI 48933
United States

The authorized return location may vary depending on the product and fulfillment facility. Parcels sent to an unauthorized address remain the sender’s responsibility.