Shipping policy

Shipping Policy

At The Christman Company, we work to make every delivery clear, dependable, and easy to follow. This policy outlines our order preparation process, delivery estimates, tracking procedures, and what to do if an issue occurs.

How We Fulfill Orders

To offer a broader range of useful home and kitchen products at accessible prices, orders may be dispatched from one of our approved manufacturing facilities or international fulfillment centers.

Shipping directly from the most suitable location helps us manage inventory efficiently, avoid unnecessary retail costs, and reduce excess stock. As a result, some international deliveries may require additional transit time.

1. Order Preparation and Shipping Cost

Orders are normally prepared within 2–4 business days. This period includes payment verification, product inspection, packing, and handover to the shipping carrier.

During holidays, promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.

A standard shipping charge of $5.99 applies to each order, regardless of the delivery destination.

Business days do not include weekends or public holidays.

2. Expected Delivery Time

Delivery estimates begin after an order has been dispatched, not on the date it was placed.

Destination	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes are provided as estimates. Actual arrival times may be affected by carrier operations, local postal services, customs inspections, weather conditions, public holidays, or other circumstances outside our control.

3. Shipment Tracking

After your package leaves the fulfillment facility, a confirmation email containing the available tracking details will be sent to the email address entered at checkout.

Please allow 1–3 business days for the carrier’s tracking system to display the first movement. A temporary lack of updates does not necessarily mean the shipment has stopped moving.

If you have not received your tracking email, check your spam or junk folder before contacting us.

4. International Duties and Import Charges

International shipments may be delivered under DDU (Delivered Duty Unpaid) terms.

Depending on the rules in your destination country, customs authorities may charge import duties, taxes, handling fees, or other local costs. These charges are determined by local authorities and must be paid by the recipient.

The Christman Company does not control these assessments and cannot reimburse charges imposed by customs. Any customs-related delays are also outside our direct control.

5. Changes and Cancellations

We begin preparing purchases soon after they are submitted. To request an address correction, product change, or cancellation, email service@zpinerrb.asia within 12 hours of placing your order.

We will make a reasonable effort to accommodate your request. However, once packing or fulfillment has begun, the order may no longer be changed or cancelled.

Customers are responsible for reviewing their name, address, postal code, and contact details before completing checkout.

6. Damaged Deliveries

If an item is damaged when it arrives, contact us within 72 hours of confirmed delivery.

Your message should include:

Your order number
A description of the issue
Clear photographs of the item and its packaging
The shipping label, when available

After reviewing the evidence, we may arrange an eligible replacement at no additional cost.

7. Packages Lost During Transit

If the shipping carrier officially confirms that a parcel was lost in transit, please contact our customer care team. Once the carrier’s status has been verified, we will arrange a replacement without an additional product or shipping charge.

Packages marked as delivered are not automatically considered lost. In such cases, customers should first check with household members, neighbors, the local carrier, and any secure delivery locations around the property.